❓ Frequently Asked Questions
1. What products and services do you offer?
We provide a wide range of computer parts, peripherals, and related services, including retail and wholesale options for individual consumers and corporate clients. We carry top tech brands like Acer, Epson, Lenovo, HP, Brother, and other brands.
2. Where are you located?
We are located in the heart of the City of San Fernando, La Union, serving customers throughout Northern Luzon. Our address is 77 Ortega Street, Brgy. III, San Fernando City, La Union. You can find us on the same street as Dunkin'.
3. Do you offer computer repair and maintenance services?
Yes! We provide comprehensive repair and maintenance services for laptops, desktops, printers, and other computer peripherals.
4. Can you handle bulk orders for corporate clients?
Absolutely! We cater to both retail and wholesale needs, depending on the requirements of our clients. Our services are designed to provide flexibility for corporate bulk orders.
5. Do you offer on-site support for businesses?
Yes, we offer on-site technical support for our corporate clients to ensure smooth operation of their IT systems.
6. How can I contact your customer service team?
You can reach us by phone, email, or by visiting our store. Our customer support team is ready to assist you with any inquiries.
Phone: +63 917 500 5430
E-mail: inquiry@pc4me.com.ph
Facebook: facebook.com/pc4me.ph
Address: 77 Ortega Street, Brgy. III, San Fernando City, La Union
7. What brands do you carry?
We carry a variety of trusted brands such as Acer, Epson, Lenovo, HP, Brother, and more, ensuring top-quality products for your needs. We also carry other brands through order basis. You can message us on facebook.com/pc4me.ph or call us through mobile +63 917 500 5430 to inquire about a specific product.
8. Do you offer product warranties?
Yes, we offer manufacturer warranties for the products we sell. The warranty terms vary depending on the brand and product type.
9. Can you help me choose the right computer parts for my needs?
Definitely! Our knowledgeable staff is here to guide you in selecting the best products based on your specific needs, whether for personal use or corporate requirements.
10. Do you offer delivery services?
Yes, we provide delivery services for both retail and wholesale purchases within San Fernando City, La Union. If your area is not within this coverage, please call us +63 917 500 5430 so we can make it work.
11. How long have you been in business?
We have been in the IT retail and service industry since 2000, building a strong reputation for excellent customer service and technical expertise.
12. What payment methods do you accept?
We accept cash, check, credit cards, GCash, and Home Credit for your convenience.
13. Do you offer networking solutions for businesses?
Yes, we provide networking solutions, including setup and configuration of routers, switches, and other network equipment for businesses.
14. Can I request a custom-built PC?
Absolutely! We offer custom-built PCs tailored to your specifications, whether for gaming, work, or high-performance tasks.
15. Do you provide IT consulting services?
Yes, we offer IT consulting to help businesses optimize their technology infrastructure and select the right hardware solutions.
16. What is your return policy?
Our return policy depends on the type of product and the manufacturer’s terms. Please contact our customer service team for specific details.
17. Can you help with software installation?
Yes, we assist with software installation for operating systems, antivirus programs, office suites, and other essential software.
18. Are your products genuine and brand-new?
Yes, all our products are 100% genuine and brand-new, sourced directly from trusted manufacturers.
19. Do you offer printer repair services?
Yes, we provide repair services for a wide range of printers, including those from brands like Epson, HP, and Brother.
20. Can I trade in my old computer for an upgrade?
At the moment, we do not offer trade-in programs, but we are happy to assist in finding the best upgrade options for you.
21. Do you provide data recovery services?
Yes, we offer data recovery services to help retrieve lost or corrupted files from damaged drives or systems.
22. Can you help with virus removal?
Yes, we provide virus removal and system cleanup services to ensure your device is free of malware and runs smoothly.
23. Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases, especially for corporate clients. Contact us for specific pricing based on your order size.
24. How often should I bring my computer for maintenance?
We recommend bringing your computer for maintenance at least once a year to ensure optimal performance and longevity.
25. Do you provide training or tutorials for using new software or hardware?
Yes, we offer basic training and tutorials for customers who need help getting familiar with new hardware or software.
26. What are your store hours?
We are open Monday to Saturday from 8:30 AM to 5:30 PM. Feel free to visit us during these hours for assistance.
27. Can you replace my laptop’s battery or screen?
Yes, we offer battery replacement and screen repair services for various laptop brands.
28. Do you offer installment plans?
Yes! You can avail our products through installment plans using your credit card or Home Credit services.
29. How do I know which products are compatible with my system?
Our knowledgeable staff can assist you in finding products that are compatible with your current system setup. You can message us on facebook.com/pc4me.ph or call us through mobile +63 917 500 5430.
30. What should I do if my device is still under warranty but needs repair?
If your device is still under warranty, bring it to us, and we’ll handle the repair process according to the manufacturer’s warranty terms.
31. Can you help with setting up home office equipment?
Yes, we offer setup services for home offices, including computers, printers, and networking equipment.
32. How can I check the availability of a specific product?
You can call us +63 917 500 5430 or email us inquiry@pc4me.com.ph to check the availability of any product. We’re happy to confirm stock for you.
33. What should I do if I encounter an issue after purchasing a product?
If you encounter any issues after purchase, contact our customer support team, and we’ll assist you with troubleshooting or processing a return/replacement if needed.
34. Can you help with upgrading my computer’s RAM or storage?
Yes, we offer upgrade services for RAM, storage, and other components to improve your system’s performance.
35. What security solutions do you offer for businesses?
We offer a range of security solutions, including firewalls, antivirus software, and secure network setups to protect your business from cyber threats.